A question, a bug, a suggestion ?
We read every message. Reply usually within 48 business hours, Mauritius time.
Want us to get back to you to talk it through?
Tell us where your practice stands today: we'll show you what Zenvia changes on your real volume, no commitment.
Talk to the teamDirect email to support
Send us an email at the address below. To speed up processing, please include your account email and a clear description of the problem.
contact@dipicorp.comRequests relating to your data
To exercise your rights (access, rectification, export, account deletion), write to contact@dipicorp.com with the subject « Personal data ». See the privacy policy for more details.
Frequently asked questions
Do I need to install an application to send my documents?
No, by design. You forward your invoices and receipts by email to the unique address your accountant gives you, from your phone or your computer. No application, no account to create, no password to remember.
Are my documents shared with anyone other than my accountant?
No. Your documents are only visible to the accountant you send them to. No sharing with third parties, no advertising.
Which document formats are accepted?
PDF, JPG, PNG and HEIC, as an attachment or a photo. PDFs containing several receipts are split automatically, and duplicates are detected before reading so the same receipt is never processed twice.
How do I change the recipient accountant?
Simply send your receipts to your new accountant's email address. Documents already sent remain with the previous one.
Automatic reading made a mistake on a document, what should I do?
Your accountant corrects the fields concerned (amount, date, supplier) before validating. Zenvia also leaves a field empty rather than inventing a value when it is not confident about its reading.
On which devices does Zenvia work?
The accountant portal runs in a recent browser, on a computer. On the client side no particular device is required, since everything goes through email.
How do I delete my account?
Send an email to contact@dipicorp.com from your account address with the subject “Account deletion”. Deletion is carried out within 30 days, in accordance with our privacy policy.